Shipping policy

Last Updated: July 20, 2026

Thank you for shopping with us. We are committed to delivering your order safely and as quickly as possible.

1. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a shipping confirmation.

2. Delivery Time

Estimated delivery times within the United Arab Emirates (UAE) are:

• Standard Delivery: 2–5 business days
• Delivery times may vary depending on your location, courier service, weather conditions, or public holidays.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• We may offer Free Shipping on selected products or promotional campaigns.

4. Order Tracking

When available, you will receive a tracking number by email or SMS so you can monitor your shipment.

5. Delivery Delays

While we strive to deliver all orders on time, occasional delays may occur due to:

• High order volume
• Courier delays
• Weather conditions
• Customs or government regulations
• Public holidays

We appreciate your patience in such situations.

6. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

7. Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.

Include:

• Your order number
• Photos (if the package is damaged)
• A brief description of the issue

We will work with the courier to resolve the matter as quickly as possible.

8. Contact Us

If you have any questions regarding shipping, please contact us.

We aim to respond to all inquiries within 24 hours.