Last Updated: July 20, 2026
Thank you for shopping with us. Customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing your order.
You may request a return within 7 days of receiving your order if:
The item is damaged or defective.
You received the wrong product.
The item is significantly different from the product description.
To be eligible for a return, the product must:
Be unused and in its original condition.
Include all original packaging, accessories, and tags.
Be returned with proof of purchase.
The following items cannot be returned:
Personal care and hygiene products after opening.
Beauty products that have been used.
Customized or personalized items.
Items damaged due to misuse or improper handling.
Clearance or final sale products.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
Your order number.
Clear photos or videos of the product.
A brief description of the issue.
Our support team will review your request and provide a suitable solution.
Once your return is approved and received, we will inspect the item.
If approved:
Your refund will be processed within 5–10 business days.
Refunds will be issued using the original payment method whenever possible.
If Cash on Delivery (COD) was used, the refund will be processed via bank transfer or another agreed payment method.
We only replace items that are defective, damaged, or incorrectly delivered.
If the return is due to our mistake (wrong or damaged item), we will cover the return shipping cost.
If the return is for any other approved reason, the customer may be responsible for return shipping charges.
Orders may be cancelled before they are processed or shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
For any return or refund requests, please contact our support team.
We aim to respond to all customer inquiries within 24 hours.